Late last month, FCA US announced which dealerships have earned its 2017 Customer First Award for Excellence certification, and here at your North Haven, CT Jeep® dealership, we’re thrilled to be among the dealerships certified. Fewer than 15% of FCA US dealerships have earned the distinction of being named a 2017 Customer First Award for Excellence winner, but our hard work and customer service mean we’re one of them.
Earning a Customer First Award for Excellence means dealerships must constantly work towards and achieve impressive goals in each of the five core pillars of customer service. In order to win this award, we had to start with our facility, making sure we had a comfortable and clean space for customers to look at cars and talk with our Jeep dealers. And speaking of those dealers, everyone on our staff helped us meet not only the highest level of the sales goals set by FCA US, but service goals as well. Not only that, but we all participated in FCA-certified training to meet the training pillar of the award requirements. To ensure we really had a customer-centric model here, employees were all surveyed by FCA US. And to round out the requirements for the certification, FCA US representatives validated that our processes are indeed excellent in the realm of customer service.
We’ve always known we sell great cars with great service, but now it’s official. Here at Executive Jeep, you can find outstanding customer service and a customer first environment while you experience some of the best SUVs on the market, like the 2017 Jeep Grand Cherokee, 2017 Jeep Patriot, or 2017 Jeep Wrangler. Branford, New Haven, and other nearby drivers can find excellent cars and excellent customer service right here at our North Haven, CT dealership.